Data export & deletion

You can export your account data and delete your account yourself, from the Account panel in the app — both work today, no support ticket required.

Export returns a single JSON file containing your account record; your passkeys’ metadata (labels, dates and device type — never the keys themselves); any passkey-reset requests on your account and how each ended; the names you have given your devices, with when each last checked in; each of your projects as its current document — every clip, track, effect and setting as the project stands, rather than a replay of each individual edit; every file stored for those projects in our cloud — footage you uploaded, generated media and exported masters — each with a download link that works for 7 days; your generation jobs, including any still queued for a provider; your Director turns; your subscriptions and your payment provider’s customer id; your billing events; the bad-result reports you filed, with what you wrote and the app details sent alongside; the invite that created your account, and any invite codes tied to your address; your waitlist entry; whether we have stopped emailing your address, and why; the record of actions our team took on your account, such as credit grants (who on the team acted is not included); and your credit balance with its complete ledger.

Deletion removes your account and its contents. Where the law requires us to retain a financial ledger, we anonymize your link to it rather than destroy the record. Our database backups keep copies for about 30 days, so your data leaves those as they age out, within roughly a month of deletion. The usage metrics we keep to run the service carry an internal account id, never your email, and expire after three months.

Export requires a passkey on your account — an email-code session alone can’t export your data, deliberately, since it reveals everything at once. Deletion requires either a passkey or a fresh code we email to your account’s own address, and you confirm it by typing that address.